Housekeeper / Cleaner – Accommodation

Housekeeper / Cleaner – Accommodation



Housekeeping plays a crucial role in maintaining the cleanliness, hygiene, and overall appeal of accommodations. Whether it’s a hotel, resort, or rental property, a skilled housekeeper ensures that guests enjoy a comfortable and pleasant stay. In this article, we’ll explore the various aspects of housekeeping in the accommodation industry, from essential skills to effective cleaning techniques and customer satisfaction.

Job Description:

Position: Housekeeper / Cleaner No of Vacancies: 14
Salary: $15.85 hourly for 40 to 60 hours per week
Employment Type: Full time, Seasonal employment
Location: La Salette, ON
Shifts: Day, Evening, Night, Weekend, Early Morning and Morning
Work setting: Rural area
Work site environment: Candidates should work in dusty, hot, cold/refrigerated, wet/damp and outdoors


Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided

Importance of Housekeeping in Accommodation

The cleanliness of accommodation facilities directly impacts guest satisfaction and perception. A well-maintained environment not only enhances the guest experience but also contributes to the reputation and success of the establishment. Housekeepers are responsible for creating a welcoming atmosphere by ensuring that rooms and common areas are clean, tidy, and organized.

Skills and Qualities of a Good Housekeeper

3.1 Attention to Detail

Housekeepers must pay close attention to detail to identify areas that require cleaning or maintenance. This includes spotting stains, dust, or any other signs of dirt that may compromise the cleanliness of the accommodation.

3.2 Time Management

Efficient time management is essential for completing tasks within designated timeframes. Housekeepers need to prioritize their duties to ensure that all rooms and common areas are cleaned thoroughly and promptly.

3.3 Physical Stamina

The role of a housekeeper involves physical labor, including bending, lifting, and standing for extended periods. Good physical stamina is necessary to handle the demands of the job effectively.

3.4 Communication Skills

Effective communication with guests, colleagues, and supervisors is essential for a housekeeper. Clear communication ensures that tasks are understood and carried out according to expectations, leading to improved efficiency and guest satisfaction.

Key Responsibilities of a Housekeeper

Housekeepers are responsible for various tasks, including but not limited to:

  • Cleaning and sanitizing rooms, bathrooms, and common areas
  • Changing bed linens and towels
  • Replenishing amenities such as toiletries and refreshments
  • Dusting furniture and surfaces
  • Vacuuming and mopping floors
  • Emptying trash bins
  • Reporting any maintenance issues or damages

Effective Cleaning Techniques

5.1 Room Cleaning

Room cleaning involves a systematic approach to ensure thoroughness and efficiency. This includes dusting surfaces, wiping down furniture, vacuuming carpets, and making the bed with fresh linens.

5.2 Bathroom Cleaning

Bathroom cleaning requires attention to detail and the use of appropriate disinfectants. Housekeepers must clean and sanitize all surfaces, including sinks, toilets, showers, and countertops, to maintain hygiene standards.

5.3 Kitchen Cleaning

In accommodations with kitchen facilities, thorough cleaning is essential to prevent food contamination and maintain a sanitary environment. This includes cleaning countertops, appliances, dishes, and utensils.

Use of Eco-Friendly Cleaning Products

To promote sustainability and minimize environmental impact, many accommodations opt for eco-friendly cleaning products. These products are formulated with natural ingredients that are safe for both guests and the environment, without compromising cleaning effectiveness.

Safety Measures

Housekeepers must adhere to safety protocols to prevent accidents and injuries. This includes using proper lifting techniques, wearing personal protective equipment (PPE) when necessary, and following guidelines for the safe handling and storage of cleaning chemicals.

Dealing with Special Requests

Guests may have specific requests or preferences regarding housekeeping services. Housekeepers should accommodate these requests to the best of their ability, whether it involves using hypoallergenic cleaning products or providing additional amenities.

Customer Satisfaction and Feedback

Guest satisfaction is paramount in the accommodation industry. Housekeepers play a crucial role in ensuring a positive guest experience by maintaining high standards of cleanliness and responding promptly to any issues or concerns. Feedback from guests provides valuable insights for improvement and should be welcomed and acted upon accordingly.

Challenges Faced by Housekeepers

Housekeeping can be physically demanding and mentally challenging, especially during peak seasons or when dealing with difficult guests. Additionally, housekeepers may encounter language barriers or cultural differences that require patience and flexibility in communication and service delivery.

Tips for Career Growth

For aspiring housekeepers looking to advance their careers, continuous learning and skill development are essential. Seeking opportunities for training and certification in areas such as hospitality management, eco-friendly cleaning practices, and customer service can enhance career prospects and open doors to new opportunities.


Housekeeping is a vital function in the accommodation industry, ensuring that guests enjoy a clean, comfortable, and welcoming environment during their stay. With the right skills, dedication, and attention to detail, housekeepers contribute significantly to the overall guest experience and satisfaction.


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